Les Maîtres Déménageurs Auvergnats offers a top quality and professional removal service.
Depending on our possibilities, we can organize a technical visit of your home by one of our removal specialists.
> This visit will enable us to assess first hand the difficulties there may be to access your home.
We will also estimate the volume of items to move and answer all your questions.
In any event, you will be requested to fill in a detailed inventory and to indicate the value of your possessions and then to return it to us.
> The study of this inventory will enable us to calculate the volume of furniture that you need to place in storage, as well as the technical material and the number of removal team members required for the move.
On the inventory you will also be required to mark down details concerning the access to your home (number of floors, access to a lift, possibility for a large removal van to park in your street, ...).
On the inventory you will also list in as much detail as possible all the items of furniture and personal possessions that need to be moved.
In addition, this document will be used by our insurance company as the reference document.
So that everything goes as smoothly as possible on the day that you move home, it is essential that everything is prepared very thoroughly.
We provide you with all the cardboard boxes and cello tape that you will need and this material can be collected from your removal company premises.
If you live far away from the removal company, we can deliver or ship this material by courier service to your home address.
Unless it is particularly difficult to access your home, the removal company will arrive at your home with the containers loaded in the removal van. The removal team will fill them directly at your home.
It is essential that you are present on the day that you move home. If however you are unable to be present, we ask you to choose someone who can replace you on the day of your move. Please let the removal company know about this.
Your main contact on the day of your move will be with the removal company team manager. It is important that you provide him with all the necessary information and details linked to your move. The team manager will intervene as the specialist and you should let this person deal with everything.
It will be easier for the team to load the removal van if you can take the team manager on a guided tour of your home before beginning loading so that he can get a general idea of the work to be done. Any existing damage to furniture or items can be made a note of at this time.
Once everything has been loaded in the removal van, we advise that you take a thorough look around your home with the team manager to make sure that you haven’t forgotten anything. At this stage the removal team will seal and number the packing containers.
The numbers of the seals will be given to you and will also be noted in your storage contract.
Once everything has been loaded into the removal van, the team manager will hand you the following documents :
The packing list with the loading cop y - Exemplaire chargement > For you to sign and keep.
The volume and move checklist that shows the quantity of wooden containers to be placed in store as well as the numbers of the seals on the containers .
> You will keep a copy of this document.
A satisfaction questionnaire which we would be grateful if you could return to the marked address.
The end of move check list which must be filled in at the end of the day.
Once the containers are closed and sealed, they are transported to our warehouses where they will be stored. The contract for the storage of your furniture and personal items will then be sent for you to sign. It will show the quantity of wooden containers to be placed in store as well as the numbers of the seals on the containers and the total value of all the items. Please mark down on this document the contact details of the people (friends, members of your family) who you allow to withdraw items from store on your behalf if you are absent.
Our storage facilities are totally secure (protection against fire and theft) and satisfy all of the most stringent norms for the storage of items.
The removal company will arrive at your new address with all the wooden containers loaded directly in the removal vans.
Once everything has been unloaded from the removal van, the team manager will hand you the following documents :
The packing list with the loading copy - Exemplaire chargement
> For you to sign and keep.
The volume and move checklist that shows the quantity of wooden containers to be placed in store as w ell as the numbers of the seals on the containers .
> You will keep a copy of this document.
A satisfaction questionnaire> which we would be grateful if you could return to the marked address.
The end of storage check list> which must be filled in a t the end of the day.
It is important that you check all your furniture very carefully before signing the declaration.
Please note in addition that all the problems that are noted down on this document must be confirmed by a letter to the removal company sent by registered post within seven working days following the loading date.
The cardboard boxes must be labelled and closed.
(Please note that it is important that you mark « Top- Bottom » on the boxes if they contain liquid substances.)
For all high tech and multi-media/computing equipment, you are invited to use the original boxes if you have them.
Electrical household appliances : Please empty and drain the washing machine, dishwasher and the spin-drier so that these household appliances are not at all damp on the day of your move. Don’t forget to defrost and clean your fridge and freezer.
Please use the large cardboard boxes for household linen, toys and various other lightweight objects. The small cardboard boxes are to pack all books, CDs and other heavy items.
Garden tools and equipment : Please clean all of this equipment beforehand and empty the fuel tanks of any motorized garden equipment.